Frequently Asked Questions
1, does this e-mail support
Yes, he can send a photo to you when the camera detects movement. But you must include the function in the application first.
2, Does the camera support 2.4 g and 5 g WiFi? Why could not the camera connect to my wifi network?
The camera supports 2.4 GHz WiFi network and cannot support 5 GHz network.
Make sure that your mobile has connected 2.4 g of Wi-Fi network, then rebooted the camera and reconnected it. Any questions, please contact our support team. If your WiFi network is 2.4 GHz, you can use a LAN cable to connect.
3, how much memory card capacity should I choose?
It depends on the time that you would like to record.
8 GB recording about 3 ~ 4 days; 16 GB record about 7 days; 32 GB record about 15 days; 64 GB record about 30 days
5, if I have questions during use, can I open a dispute directly?
Please contact us before you open the dispute. We are 100% solving your problems.
6, the goods do not arrive, what should I do?
International shipping will take longer, please wait a few more days, or try contacting your local post office or with us, if necessary, we will give you time to protect.
Attention: Before purchasing, please note this camera just supports 2.4G WiFi, not supports 5G WiFi;
Troubleshooting: can't connect to the WiFi;
please check the name and password of your router, they are should be letters and numbers,
can't include special characters;
if still can't connect the WiFi, please check the setting of the phone and router, let the APP turn to active status.
Our customer support and technical support will respond to your message within 24 hours and will do our best to help you.
Messages with shipping details will be sent to you after sending, please reply to this message to contact us for any question.
Additional payment methods: credit card, Alipay, Western Union, T / T and much more.
Once the order is placed, please pay the order as soon as possible, otherwise, the order may be canceled due to the payment timeout.
If you have any problems, please contact us or aliexpress support
The item will be shipped within 7 days after checking your payment.
We do not accept by an address box, and only send to confirmed address of the order, your order address must match your shipping address, the ordered goods and the shipping address can not be changed after the goods are shipped.
We reserve the right to determine the best shipping method and carrier available.
The transit time service is provided by the carrier and excludes weekends and holidays. Transit times may vary, especially during the rest period.
Shipping from China can be obtained through additional customs fees, VAT, brokerage fees, taxes and Remote area, please to find out about the user policy of your country, Juan is not responsible for these charges.
If the goods are detained by the customs authorities after the goods have been left on the seller's premises, the buyer has a resonant character for the registration of items.
We are committed to our best to provide you with the most reliable, affordable way to deliver services. But sometimes it is very dependent on the delivery of courier and local customs. If you do not receive the goods on time, please contact us immediately for further assistance.
All the goods that we sell are in good quality and under strict examination before they are sent. We will try to avoid any quality problem.
We provide a 1-year warranty on all products, any device that proves a malfunction during the warranty verification period will be repaired without charge of parts or replacements. The end user is responsible for all shipping costs incurred in connection with the shipment of the products to our repair center. The warranty does not cover any incidental, incidental or consequential damages resulting from the use.
Returned goods must be unused, in their original packaging and include all accessories. Shipping cost is not refundable.
Please contact the seller before any return, the seller will give a return authorization (RMA) to the buyer. Any product returned to the seller without an RMA will not be void.
Please provide a return tracking number to process the refund faster.
Your satisfaction and positive feedback are very important to us, please leave positive feedback and 5 stars if you are satisfied with our goods and services.
If you have any problems with our products or services, just feel free to contact us first, before you leave a neutral or negative feedback, communication is much more effective than opening a dispute.